Last updated: 9 July 2026.
This Privacy Policy explains how Wilmonde Ghana Concierge™ handles private enquiry information submitted by prospective clients, clients and local contacts.
Who controls your information
Wilmonde Ghana Concierge / Wilmonde acts as the controller for enquiries submitted through this website and related email correspondence. The contact address for privacy questions is [email protected].
Information we collect
We may collect your name, email address, phone number where provided, country, Ghana location details, service requirements, preferred currency, documents or images you voluntarily send, and any information needed to review or perform the requested service.
How we use information
We use information to review your enquiry, respond to you, assess feasibility, prepare a scope and quote, provide agreed concierge support, prepare evidence reports, manage payments and records, protect the business, and comply with legal or regulatory duties.
Legal basis
Where UK GDPR applies, we rely on one or more lawful bases, including taking steps before entering a contract, performance of a contract, legitimate interests in operating and protecting the service, consent where required, and compliance with legal obligations.
Sharing information
Information may be shared only where necessary with relevant local contacts, field agents, suppliers, professional advisers or service providers who help evaluate or perform the requested service. We do not sell personal data.
Retention
We keep enquiry information only for as long as reasonably necessary for the purpose collected, including client service, record keeping, dispute handling, compliance and business protection. Unsuccessful or inactive enquiries may be deleted or anonymised when no longer required.
Your rights
Where applicable, you may request access, correction, deletion, restriction, portability or objection to the use of your personal data. You may also withdraw consent where processing is based on consent.
Security and confidentiality
We aim to treat enquiries discreetly and use reasonable measures to protect information. No online transmission can be guaranteed as completely secure, so clients should avoid sending unnecessary sensitive information unless requested.
International context
Because the service may involve Ghana-based field activity and clients outside Ghana, information may be reviewed or handled across relevant countries only where needed for the requested service.
Complaints
If you are in the United Kingdom and UK GDPR applies, you may contact the Information Commissioner's Office (ICO). We ask that you contact us first so we can try to resolve the issue promptly.
No payment custody
Wilmonde Ghana Concierge does not operate as a bank, money transfer provider, escrow service, investment platform or regulated financial service.
Contact
For privacy questions, contact [email protected].